Unlimited Free Same Day Call Outs - Guaranteed

What is PRO-Tect©?

It is our common sense Customer Support designed to give you Peace of Mind.

Let’s picture the scene…


You’ve received your delivery and packed everything neatly in your cold room. Each time you walk past, a slight niggle starts to form at the back of your mind. Something feels ‘off’ to you.


“Is the temperature right?”


After a while, you conclude that your gut is telling the truth; something is amiss. It looks like the equipment isn’t doing its job.

You start running through your options in your head:


“Do I have a maintenance agreement with someone? When will they come? What will it cost? Will they arrive when they say they will?”


By reacting quickly, we take the pain away when equipment goes wrong. We reduce downtime costs to your business. All you have to focus on is serving your customers.

We promise Unlimited Free Same Day Call Outs, Guaranteed to address these concerns and save you money.

‘Unlimited’ means ‘unlimited’ – you can call us out as many times as necessary without being billed for a call-out charge.

PRO-Tect©and PRO-Tect Prime© also guarantees our partners:

● Unlimited Free Same Day Call Outs Guaranteed*
● 15-minute billing after the first hour.
● 12 months parts and labour guarantees on repairs
● All prices fixed for 12 months
● £25 Referral Bonus for new customers, or a credit for each additional site


PRO-Tect© Solutions

PRO-Tect© is common sense Customer Support designed to give you Peace of


Air Conditioning

It’s a common misconception that Air Conditioning (AC) systems only
cool the air.


Commercial Refrigeration

Businesses need flexible approaches for their commercial cooling and refrigeration systems

STSUK News Blog

News & Updates

Keep up to date with the latest information, opinions, technical updates, and thoughts from our team

Our Technology Partners

Case Studies

Hospital Cellar Cooling

St James University Hospital

We were called to a Cancer research analysis facility in Leeds to investigate and remedy an issue with one of their large cold rooms. This is a vital piece of equipment. To ensure site had as little down time as possible our engineer attended the same morning

Dirty Cellar Cooling Condenser

Old No.7 Cooler Installation

Old No.7 Bar and Grill were referred to us to help them with their cellar cooling needs. Preparing for the day they can open their doors and serve that first cold beer.
Once we attended site to get an appreciation of the client’s requirements and expectations,

Broken Condenser

Condenser feet replacement

In attendance to carry out an FGas Check on the Glycol Systems at Hoylake Lights Wetherspoons we noticed that one of the condensers was playing a balancing act, sat on bricks precariously over a puddle thanks to the lovely British weather!


Most frequent questions and answers

The most critical maintenance task that will ensure the efficiency of your system is to replace or clean its filters routinely. Clogged and dirty filters block normal flow and reduce a system’s efficiency significantly.

There is no precise answer to this question. Still, most service experts agree that maintenance and service once a year is required to keep your air conditioning running smoothly and efficiently.

If you see any of the following warning signs, you likely need an air conditioner repair:
Warm Air. – When you feel warm air blowing out of your system, check the thermostat.
Insufficient flow.
Frequent Cycles.
High Humidity.
Water Leaks.
Bad Odours.
Unusual Noises.

The functioning of an air conditioning system is quite simple. If you do not do regular aircon servicing, dirt and dust will deposit in its filters. This deposition of grime in the filters affects its working. Your air conditioning system will need to invest more effort in its working.

Without proper servicing, your AC will fail very quickly. Fans of both indoor and outdoor units can become clogged with dust, an excellent heat insulator disrupting the entire device’s operation and reducing the efficiency of your unit.
Additionally, problems such as asthma, sinusitis, and allergies can start to spring up, and in very extreme cases, can cause Legionnaire’s disease, which can be fatal.

The clients who typically take advantage of our service contracts do so because it makes economical sense for them. Prices are kept low. It also allows them a degree of certainty and predictability, in keeping their equipment running. Service contracts allow us to determine the customer’s needs and cater to each client precisely and, because we can schedule our team more efficiently and stay on top of maintenance during the slower seasons, we make operational savings that we pass on to you as the client.

Far from being expensive, it’s generally recognised as being the most economically
advantageous approach. By planning preventative maintenance on a scheduled basis, you keep your equipment running optimally for longer. You massively reduce the chance of being exposed to unexpected last-minute call outs for breakdowns, etc. This also reduces the cost of unexpected outages in terms of spoiled goods, disappointed customers, or even temporary business closures.

Long story short – yes. You need to maintain the equipment in good order to be able to take advantage of the warranty. Typically it is part of the terms of the warranty that you need to have the equipment serviced once a year, but it’s worth checking the terms of your warranty to ensure that you are compliant. Usually it’s advisable to have the equipment serviced professionally. The DIY approach can cause problems and even invalidate the warranty altogether if it’s not carried out to the correct standards.

Yes we do! Our clients can always call upon us. When the worst happens, and equipment stops working, we understand that it’s important that you can get back up and running ASAP. One of the benefits of the Pro-Tect solution is unlimited call outs.

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